Privacy Policy

Thank you for choosing to be part of the community at Solas Sports Massage ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at greg@solas-sports-massage.co.uk.

When you visit our website https://www.solas-sports-massage.co.uk/ (the "Website"), and more generally, use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information. We take your privacy seriously. This privacy notice explains what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this notice that you do not agree with, please discontinue use of our Services.

This notice applies to all information collected through our Services (including our Website), as well as any related services, marketing, or events.

Please read this privacy notice carefully.

1.    WHAT INFORMATION DO WE COLLECT? We collect personal information you voluntarily provide to us such as your name, email address, and phone number when you contact us or book a service.
We also collect some information automatically when you visit our site, such as your IP address, browser type, device details, location data, and how you use our Website. This data is used for analytics and website security.

We may use cookies and similar tracking technologies to collect or store data. For more details, please review our Cookie Notice.

2.    HOW DO WE USE YOUR INFORMATION? We use your information to:
•    Respond to your enquiries (Consent)
•    Manage bookings and appointments (Contract)
•    Improve and maintain our services (Legitimate Interests)
•    Send you updates, promotional content, or newsletters if you've opted in (Consent)
•    Comply with legal obligations (Legal Obligation)
•    Ensure safety and security of our services (Legitimate Interests)

3.    WILL YOUR INFORMATION BE SHARED? We do not sell or rent your personal information. We only share your data:
•    With your consent
•    To comply with laws
•    To service providers who help us operate our business (e.g., booking platforms, payment processors)
•    In the event of business transfers such as mergers or acquisitions

We act as the data controller and require all third-party service providers (data processors) to enter into data processing agreements. These processors may include booking systems, email platforms, or analytics services, and they are required to protect your data in compliance with GDPR.
If any data is transferred outside the UK or EEA, we ensure it is done with appropriate safeguards, such as Standard Contractual Clauses (SCCs).

4.    COOKIES AND TRACKING TECHNOLOGIES We use cookies to provide a better browsing experience and analyse traffic. You can control cookies through your browser settings. Where required, we will request your consent for non-essential cookies upon your first visit to the site.

5.    HOW LONG DO WE KEEP YOUR INFORMATION? We keep your information for as long as needed to fulfil the purposes in this notice unless a longer period is required by law. Once no longer needed, data will be deleted or anonymised.

6.    HOW DO WE KEEP YOUR INFORMATION SAFE? We use appropriate technical and organisational measures to protect your data. However, no system is 100% secure, so you use the site at your own risk.

7.    MINORS Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you become aware that a child has provided personal data, please contact us.

8.    YOUR PRIVACY RIGHTS You have the following rights under UK GDPR:
•    Right to access your personal data
•    Right to rectification
•    Right to erasure ("right to be forgotten")
•    Right to restrict processing
•    Right to object to processing
•    Right to data portability
•    Right to withdraw consent at any time

To exercise any of these rights, contact us at greg@solas-sports-massage.co.uk.
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

9.    DO-NOT-TRACK FEATURES We do not currently respond to DNT browser signals as no uniform standard exists. If this changes, we will update our policy.

10.    CHANGES TO THIS NOTICE We may update this notice from time to time. The revised version will have an updated date. If there are major changes, we may notify you directly.

11.    CONTACT US If you have questions about this notice, contact us at:
Solas Sports Massage
10A New Road
NR10 4LP
United Kingdom
Email: greg@solas-sports-massage.co.uk

12.    REVIEW, UPDATE, OR DELETE YOUR DATA To request access, updates, or deletion of your data, email greg@solas-sports-massage.co.uk. We aim to respond within 30 days.